✽ What We Offer
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Application Form
Start your journey with us by completing the official application form. This document gathers your basic details, funding information, and accommodation preferences. It’s the first step in securing your place at BPSH.
Lease Agreement
The Lease Agreement outlines the terms and conditions of your stay, including payment, duration, and responsibilities. It serves as a binding contract between you and BPSH, ensuring mutual expectations are clear and protected.
Conduct Rules
Our Conduct Rules set the standards for respectful, safe, and community-centered living. From noise levels and visitor policies to shared space etiquette, this document guides student behavior to promote a positive environment for all.
Conduct Rules Download
Our Application process in four easy steps
1
Start the Application
You have two options to apply: start your application online, or download the form, complete it, and send it to us via email at
2
Upload Documents
You can submit your documents by either uploading them through the online application platform or emailing them directly to us.
3
Await Room Number
Your application and supporting documents will be carefully reviewed before approval and room allocation.
4
Move In
Once your application is approved and your room number is assigned, you’ll be notified and can proceed with moving in.
Disciplinary Policy
Outlines the rules and standards of conduct expected from all residents, as well as the procedures and consequences for violations. This policy ensures a respectful and safe living environment for everyone.
Reporting Policy
Provides guidance on how to report concerns, incidents, or policy violations within the residence. It encourages transparency and ensures all reports are handled confidentially and appropriately.
Grievance Policy
Explains the process for residents to raise complaints or concerns about services, staff, or other residents. It ensures every voice is heard and that issues are resolved fairly and respectfully.
Our Reporting & Grievance process in four easy steps
1
Respect
Every concern starts with mutual respect. We value your voice and your right to speak up in a safe and supportive environment.
2
Report
Submit your concern—whether it's about a service, another resident, or a staff interaction—via our official reporting form, email, or in person at Reception.
3
Repair
Our management team will investigate the issue fairly and sensitively, taking action to address the concern and ensure it doesn’t happen again.
4
Resolve
We’ll provide feedback on the outcome and follow up to ensure the matter is resolved and that you feel supported throughout the process.
At Burgers Park Student Hotel, we believe that a strong, respectful community starts with open and honest communication. We genuinely value feedback from our residents—your experiences, concerns, and suggestions are essential to improving the way we operate and ensuring this remains a safe, supportive, and welcoming space for all.
As your first point of contact, our team is here to listen and respond when issues arise. Whether it’s a facilities concern, a personal challenge, or something affecting the wider student body, we encourage you to bring it directly to us. We take every concern seriously and are committed to working with you to find fair, timely, and constructive solutions.
We understand that students may sometimes feel the need to approach external bodies such as political parties or the SRC to voice concerns. While we respect your right to advocacy and protest, we kindly ask that you give us the opportunity to engage and resolve the matter internally first. We truly believe that most issues can be resolved through dialogue, trust, and mutual respect—and we want to show you that your voice will be heard here.
Together, we can build a community where problems are faced, not avoided; where students are partners, not just residents; and where every voice matters. Let’s talk—because we’re here, and we care.
Frequently asked questions
Lets talk about issues, complaints and how to resolve it.
You can speak directly to any staff member, submit your concern at Reception, or use our anonymous suggestion/feedback box. We’re always open to hearing your thoughts—big or small.
We respect your right to escalate concerns, but we kindly ask that you speak to us first. We’re committed to resolving issues quickly and fairly, and we appreciate the opportunity to work with you directly before matters are taken outside.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
Absolutely not. We encourage honest feedback—positive or negative—and you won’t face any consequences for speaking up. In fact, we appreciate it when students help us improve.
Every concern is reviewed by management and handled confidentially and respectfully. If you don’t feel heard, you can request a follow-up with the Residence Manager or Executive.
Yes, please! Whether it’s a new Res Life event idea, a facility upgrade suggestion, or just something you think would make life better here—we’d love to hear it.